AT&T is working to make things right with their customers after an outage last week.
On Feb. 22, AT&T customers found their service hindered by a network outage. AT&T said in their review of the situation that the cause of the outage was due to the application of a incorrect process used while working to expand the network. The company said no evidence of a cyber attack was found.
Now, a page on the company's website titled "Making it right" displays an apology along with a promise to do better. The commitment to do better isn't empty. The response focuses on the customer.
"To help make it right, we’re reaching out to potentially impacted customers and we’re proactively applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We're crediting them for the average cost of a full day of service."
AT&T also commented on when their customers expecting to receive the credit will see it. Their bills are issued daily, so because of that, AT&T users can expect the credit in "1-2 bill cycles depending on when their bill closes." They added most of those credits will be visible during the next billing cycle.
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